1. Warranty Periods
Our products are backed by the following manufacturing guarantees for recreational use:
- Hard Coolers: 5-Year Factory Warranty against manufacturing defects.
- Soft Coolers & Wading Bags: 12-Month Limited Warranty.
- Accessories & Components: 12-Month Limited Warranty (includes latches, bungs, handles, and hinges).
- Consumables: 12-Month Limited Warranty (includes Gel Packs).
- Commercial Use: All products are limited to a 12-month warranty period when used in a commercial, charter, or industrial setting.
2. What is Not Covered (Exclusions)
To keep things clear and consistent, the following are not covered under warranty:
- Standard Wear & Tear: Scratches, fading, or minor cosmetic blemishes that do not affect the thermal performance or structural integrity.
- Accidental Damage: Damage caused by dropping the unit, improper tie-down techniques, or animal attacks.
- Misuse: Damage resulting from permanent outdoor storage without UV protection or using the unit for tasks outside its intended cooling purpose.
- Real-World Performance: Ice retention is subject to variables such as ambient temperature, lid-opening frequency, and pre-chilling. Differences in ice life due to these external factors are not considered manufacturing defects.
- Limitation of Liability (Contents & Environmental Exposure): ICEY TEK Australia is a manufacturer of high-performance insulation hardware designed for thermal retention. We do not monitor or control the variables of use or environmental exposure (including precipitation, lid-opening frequency, or storage conditions). Consequently, ICEY TEK is not liable for the damage, spoilage, or expiry of any contents including food, beverages, medical supplies, fish/game, or personal equipment, placed within our coolers during active or inactive use. While our units are engineered for extreme durability and weather resistance, they are not rated as submersible. Users should expect that water ingress may occur under certain conditions, such as heavy rain, high-pressure washing, or partial submersion. It is the user’s responsibility to ensure contents are stored in secondary waterproof containers if they are sensitive to moisture.
3. Claims & Returns Procedure
Should you encounter a structural problem with your gear, follow this technical process:
- Notification: Contact us via our Contact Page with your order details and a description of the fault.
- Proof of Purchase: All claims must be accompanied by the original purchase receipt.
- Freight: It is the responsibility of the customer to cover the freight costs to return the cooler to our facility for inspection.
- Resolution: If a manufacturing defect is confirmed, we will repair or replace the unit at our discretion.